In case you are not satisfied with a product purchased via this website, we offer you a full 30-day money back guarantee.
If you wish to make use of the 30-day money back guarantee, please contact support who will guide you through the process.
Learn more about our Return Policy .
We accept payment by most major credit or debit cards, Paypal, and Affirm (US only).
You can safely and comfortably pay with your credit card on steelseries.com. We have partnered with Stripe, a leading payment service providers in the world, to handle your credit card details safely. We do not store your credit card details.
All orders ship within 24 business hours (excluding holidays and if otherwise noted at checkout). All customers receive a tracking number so they can follow their package during the entire transit time.
For shipments within the US and EU, please expect 2-5 business days for delivery. For all other shipments please expect 5-7 business days for delivery.
Free shipping is for deliveries within the contiguous US only
Shipments in the United States and Canada will be shipped with FedEx. Shipments going to countries in the Europe will ship with the United Parcel Service(UPS). Shipments going to Asia and Oceania will be shipped with DHL. Shipments within the Hong Kong area will be shipped with local SF Post.
Please verify your order details as we cannot amend your order once processed to our warehouse for shipment. If you would like to cancel your order, please contact us immediately. Alternatively, you may cancel your order by logging in to your SteelSeries SSID account and canceling the order from the order dashboard. If additions to the order or different products are requested, kindly place a new order. In many cases it may be too late to cancel your order. In this case, it is best to wait for your package to be delivered and then going through the return process.
Em alguns casos, você poderá estar sujeito à alfândega, impostos de importação ou taxa de corretagem ao fazer o pedido de steelseries.com. Por favor, verifique com o escritório da alfândega local para saber das regras e regulamentos locais.
Shipments going to Canada will have all duties and taxes paid for and included in the final cost that is paid at checkout.
Todos os pedidos para os Estados Unidos, Canadá e América Latina são enviados dos Estados Unidos. Orders placed within European countries will be shipped from Denmark. Orders placed in Asia and Oceania will be shipped from Hong Kong.
SteelSeries reserves the rights to cancel or adjust any order with price errors. Additionally, any promotion, sale, or discount may be subject to end at anytime without any notice.
Coupons and vouchers with discounts are not eligible to be used with products that have existing discounts applied to them, unless stated otherwise.
The following products are excluded from coupon codes:
Additionally, the limit for all sales is 2 items per customer.
We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated during checkout for it to be valid.
Garantia apenas cobre defeitos de produtos causados por fabricação It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage, or other causes attributable to events outside the manufacturing process.
Warranty terms
During the Warranty Period, SteelSeries replace (at SteelSeries sole discretion) the product or any defective parts IF available (“Warranty Service”). If repair or replacement is not commercially practicable or cannot be carried out in a timely manner, SteelSeries may choose to offer store credit to you the purchase price paid for the affected product. Warranty terms does not give the right to any extension or a recommencement of the Warranty Period.
Breakage due to abuse, cosmetic damage, dents, and chips, improper usage, water damage, tampering with the product or other causes attributable to events outside the manufacturing process.
The warranty is non-transferable. It is only valid to the first party in the country of original purchase. If the product was purchased from a third-party SteelSeries reseller, please refer to the regional distributor for warranty services.
Todos os produtos são cobertos por regulamentos de garantia locais. Por favor, verifique com o seu distribuidor local ou revendedor, se o seu país não está listado.