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Termos e Condições Comerciais
(Somente as partes em Português estão sendo válidas para o Brasil)

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In case you are not satisfied with a product purchased via this website, we offer you a full 30-day money back guarantee.

If you wish to make use of the 30-day money back guarantee, please contact support at https://support.steelseries.com who will guide you through the process.

Payment

We accept payment by most major credit or debit cards and Paypal.

You can safely and comfortably pay with your credit card on steelseries.com. We have partnered with Adyen and Braintree, two of the leading payment service providers in the world, to handle your credit card details safely. We do not store your credit card details.

Shipping

All orders ship within 24 business hours (excluding holidays and if otherwise noted at checkout). All customers receive a tracking number so they can follow their package during the entire transit time.

For shipments within the US and EU, please expect 2-5 business days for delivery. For all other shipments please expect 5-7 business days for delivery.

Shipments in the United States and Canada will be shipped with FedEx. Shipments going to countries in the Europe will ship with the United Parcel Service(UPS) or General Logistics Systems(GLS). Shipments going to Asia and Oceania will be shipped with DHL.

Cancellation & Changes

Please verify your order details as we cannot amend your order once processed to our warehouse for shipment. If you would like to cancel your order, please contact us immediately. Alternatively, you may cancel your order by logging in to your SteelSeries SSID account and canceling the order from the order dashboard. If additions to the order or different products are requested, kindly place a new order. In many cases it may be too late to cancel your order. In this case, it is best to wait for your package to be delivered and then going through the return process.

Taxas e Impostos Alfandegários

Em alguns casos, você poderá estar sujeito à alfândega, impostos de importação ou taxa de corretagem ao fazer o pedido de steelseries.com. Por favor, verifique com o escritório da alfândega local para saber das regras e regulamentos locais.

Shipments going to Canada will have all duties and taxes paid for and included in the shipping cost that is paid at checkout.

Todos os pedidos para os Estados Unidos, Canadá e América Latina são enviados dos Estados Unidos. Orders placed within European countries will be shipped from Denmark. Orders placed in Asia and Oceania will be shipped from Hongkong.

Pricing, Coupon Vouchers, Sales, and Price Errors

SteelSeries reserves the rights to cancel or adjust any order with price errors. Additionally, any promotion, sale, or discount may be subject to end at anytime without any notice.

Coupons and vouchers with discounts are not eligible to be used with products that have existing discounts applied to them.

Campaigns And Offers

We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated during checkout for it to be valid.

Garantia

Garantia apenas cobre defeitos de produtos causados por fabricação Ele não cobre o uso e desgaste regular, incluindo mas não limitado a, quebra devido a abuso, uso inadequado, danos causados pela água ou outras causas atribuíveis a eventos fora do processo de fabricação. As garantias dadas nos produtos são as seguintes:

  • Estados Unidos e países da Ásia Garantia de 1 ano em todos os produtos.
  • Países Europeus: 2 anos de garantia em todos os produtos.

Leis Locais

Todos os produtos são cobertos por regulamentos de garantia locais. Por favor, verifique com o seu distribuidor local ou revendedor, se o seu país não está listado.